Billing.constants.ts 1.5 KB

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  1. export const USAGE_APPROACHING_THRESHOLD = 0.8
  2. export const CANCELLATION_REASONS = [
  3. {
  4. value: 'I was just exploring, or it was a hobby/student project.',
  5. },
  6. {
  7. value: 'I was not satisfied with the customer support I received.',
  8. label: 'Could you tell us more about your experience with our support team?',
  9. },
  10. {
  11. value: 'Briven is missing a specific feature I need.',
  12. label: 'What specific feature(s) are we missing?',
  13. },
  14. {
  15. value: 'I found it difficult to use or build with.',
  16. label: 'What specific parts of Briven did you find difficult or frustrating?',
  17. },
  18. {
  19. value: 'Performance or reliability insufficient.',
  20. label:
  21. 'Could you tell us more about the specific issues you encountered (e.g., UI bugs, API latency, downtime)?',
  22. },
  23. {
  24. value: 'My project was cancelled or put on hold.',
  25. },
  26. {
  27. value: 'Too expensive',
  28. label: 'We appreciate your perspective on our pricing, what aspects of the cost felt too high?',
  29. },
  30. {
  31. value: 'The pricing is unpredictable and hard to budget for.',
  32. label:
  33. 'Which aspects of our pricing model made it difficult for you to predict your monthly costs?',
  34. },
  35. {
  36. value: 'My company went out of business or was acquired.',
  37. },
  38. {
  39. value: 'I lost trust in the company or its future direction.',
  40. label:
  41. 'Building and maintaining your trust is our highest priority, could you please share the specific event or reason that led to this loss of trust?',
  42. },
  43. ]